Quality Management

News - 29.10.2012
Quality was defined by Juran as fit for purpose, this elegant definition applies equally to the quality of your management processes and information as it does to your production processes and project deliverables.  Much is written about producing quality deliverables (products): this column looks at the cost of quality in your management work, particularly as is affects the relationships with your key stakeholders, your managers and your customers.Fit for purpose project communications and reports provide each stakeholder with the information they need. And as with production defects